Returns & Refunds

CANCELLATIONS & REFUNDS
Cancellations are accepted within the first 12 hours of purchase, as long as your order has not been sent for printing yet. Otherwise, all sales are final and we do not offer returns or exchanges. Please reach me at hello@birb-town.com if you need to make a cancellation.

Please note that there is a 10% processing fee charged for all cancelled orders.

To request a cancellation and a partial refund, please send an email to hello@birb-town.com with your full name and order number. We will check the time stamps to see if the cancellation is eligible.

RETURNS & REPLACEMENTS
I'm happy to make a refund or replacement if I or my printer made a mistake (such as wrong item, printing error, arrived damaged, etc). All items are made to order for you, hence I do not accept returns due to change of mind or ordering wrong size. Please read over any item descriptions, dimensions, and check the size chart carefully before making an order. 

If there's any problem please contact me within 1 week of receiving the item at hello@birb-town.com.